Refund & Cancellation Policy

This policy applies to paid services offered by Siddhi Marketing Lab, operated by Siddhi Web Technology. The specific proposal, invoice, or service agreement may provide additional terms.

1. Free Assessments and Applications

Free Digital Score assessments and marketing experiment applications do not involve a service fee unless expressly stated.

Submitting an application does not guarantee selection or the delivery of a paid service.

2. Digital Growth Audits

The scope, price, deliverables, and expected delivery timeline for a paid audit will be disclosed before purchase.

Once work has started, refunds may depend on the work completed, the services delivered, the disclosed cancellation terms, and applicable law.

If we are unable to deliver a purchased service, we will discuss an appropriate resolution, which may include rescheduling, an alternative deliverable, or a refund where applicable.

3. Website, Marketing, and Custom Projects

For custom projects, payment milestones and cancellation terms will be stated in the approved proposal or service agreement.

If a project is cancelled:

• Work completed up to the effective cancellation date may be chargeable under the agreed terms.
• Approved third-party expenses and commitments may be accounted for where legally permitted and contractually agreed.
• Any refundable balance will be determined under the applicable agreement and law.

4. Marketing Experiments

Any participation fee, campaign expense, product cost, discount, or other financial responsibility must be agreed in writing before the experiment starts.

Experiment outcomes alone do not automatically determine refund eligibility. Refund requests will be assessed against the agreed scope, actual service delivery, disclosed terms, and applicable law.

5. Duplicate or Incorrect Payments

If you believe you have made a duplicate or incorrect payment, contact us with your transaction reference, date, and relevant invoice details so we can investigate.

6. How to Request a Cancellation or Refund

Send your request to:

We aim to acknowledge requests within 3 business days. This is a service target, not a guarantee of resolution within that period.

Approved refunds will be processed using the original payment method where practicable, subject to payment provider procedures and applicable law. We will communicate the expected processing timeline.

7. Statutory Rights

Nothing in this policy is intended to remove any rights or remedies that cannot lawfully be excluded under applicable law.